Membership Coordinator

SUMMARY

Outdoor Prolink is seeking a new teammate for our Boulder office Membership team! We’re looking for someone that enjoys the outdoors, loves talking to people and is looking for a stable position at a fast-growing company. Outdoor Prolink is a members-only pro deal site for professionals working in the outdoor industry; we need you to help us continue to grow our 220k+ roster of outdoor, hunting and fishing professionals in the US and Canada.

ABOUT THIS POSITION:

• Boulder, CO - Hybrid Remote (1+ day/week in office)
• Full-time - Salary starting at $45,000 per year
• Reports to Membership Manager
• Perks: Health/Vision/Dental, 401K with 3% employer matching, profit sharing bonus, paid vacation, remote flexibility, dog-friendly office

RESPONSIBILITIES:

As Membership Coordinator, your responsibilities will include:

• Reviewing new member applications and re-verifying existing members against our membership qualification criteria
• Provide support to pros during the membership application and renewal process using ZenDesk
• Research and target new prospects using a variety of sales tools
• Obtain key information from targeted prospects to meet the qualified lead criteria
• Track prospects and enter data accurately and consistently into our CRM software
• Support the rest of the Membership and Marketing team as necessary to grow our membership base
• Understanding and researching the North American outdoor employment market
• Attending outdoor industry events and trade shows
• Comfortable using a range of software tools to do your job (Excel, CRMs, ZenDesk and more)
• Using data to make informed decisions

THE IDEAL CANDIDATE:

We think a great fit for the Membership Coordinator includes most or all of the following skills and experience:

• Must have strong organizational skills and be self-motivated
• Strong customer service skills
• Ability to take responsibility for work, and work diligently with minimal supervision
• Excellent interpersonal, listening, and verbal communication skills
• Detail-oriented with the ability to work in a fast paced, sometimes stressful environment
• Competency with modern business software applications (Excel, CRM, Zendesk, SendGrid, Power BI)
• Enjoys talking to people
• Is ready to learn and experiment with new ideas
• Exercises diplomacy in the face of adversity
• Works independently to solve problems
• Organizes tasks and workload efficiently
• Ability to work in the boulder office a minimum of one day per week (sometimes two, as needed during training/onboarding and/or at request of supervisor)
• Bonus points: A background working in the outdoors or in the outdoor industry

ABOUT OUR TEAM

Outdoor Prolink is a group of friends who love to get after it. Climbing, skiing, hiking, reading, knitting, coding, traveling, eating… you name it, someone in our crew is going for the send. We love the outdoors and all the crazy flavors of people who make their living in it, and we believe in the power of the outdoors to educate, inspire and transform.

Our team works hard and collaborates often to create an amazing experience for our pros and brands alike. We value teammates who are hungry to push boundaries, ask questions, and put their nose to the grindstone - with a positive attitude and a joke to spare. Upon walking into our Boulder office, you are equally likely to find uproarious laughter or the sweet silence of productivity. Oh, and we take snacks very seriously. If you are looking for a fun, challenging and supportive learning environment that will help you grow personally and professionally, Outdoor Prolink is the right place. Come ready to wear many hats (and helmets, shoes, skis and jackets) and roll up your sleeves.

Email your resume and cover letter to [email protected] before December 31, 2024.